Tier 3 Network Operations Center Support Engineer (Shift Leader)

Brief

The L3 Network Operations Shift Leader is an experienced network engineer responsible for leading shift operations, mentoring junior engineers, and developing handbooks and documentation for effective incident response. Extensive experience with NOC operations, network management, and Juniper systems is required

Client Details

This organization provides qualified personnel for both land-based and marine-based transport sectors, including inland shipping. They offer staffing solutions such as recruitment, temporary employment, and payroll administration tailored to clients' needs. With a focus on social responsibility and flexibility, they ensure reliable and efficient services across Europe.

Responsibilities

• Lead shift operations, ensuring efficient handling of network incidents and escalations.

• Develop documentation, processes, and handbooks for L1 and L2 teams to handle alerts and incidents.

• Provide mentorship and training to junior engineers in best practices for network management.

• Ensure network performance, stability, and security through proactive monitoring and configuration reviews.

• Handle critical incidents and perform root cause analysis to prevent future occurrences.

Qualifications

• Juniper certification (JNCIP or higher) required.

• Extensive experience with network operations and incident management.

• Experience in managing firewall policies and resolving configuration problems.

• Strong leadership, communication, and organizational skills.

• Knowledge of both NOC and SOC operations, with a focus on security integration.

• Ability to work on a rotating shift basis.

• Willing to work on-site in Taytay, Rizal.

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Mathematics, Science & Technology, or equivalent